DXPR Services Catalog
Here we offer more detail about the products and services DXPR offers, the features associated with those products, and a transparent explanation of any limits that apply.
✓
means the feature or service is available for this subscription type
—
means the feature or service is not available for this subscription type
Definitions. This document uses capitalized words and phrases throughout, some of these words and phrases may be defined in the Definitions section of our Terms of Service.
Subscription Types
Basic / Professional
Legacy subscriptions. Will keep renewing at the same rate you are currently paying.
Business
From /month . Billed yearly. Automatic yearly renewal until canceled.
Enterprise
Custom contracts available. Pricing available on request.
The Products
Products included and supported
Glazed Builder, Glazed Theme, DXPR Builder, DXPR Theme
DXPR Builder, DXPR Theme
DXPR Builder, DXPB Builder Enterprise, DXPR Theme
The Basics
Basic / Professional
Business
Enterprise
Site Licenses
One or more Site Licenses, as defined in our terms of service, come with every Subscription Type and you're required to register a Site License before using our products on a Production Installed System.
1 Included on Basic, 10 on Professional
1 Included
1 Included
Additional Site Licenses
Additional Site Licenses can be added to your Susbcription and will result in a single charge immediately and subsequent charges every Billing Period for as long as your Subscription remains active.
n/a
/ month per additional site license
Custom contracts available. Pricing availableon request.
Seats
We limit the cumulative number of users across all your Site Licenses. With 1 seat, a person can have access to multiple Production Installed Systems, as long as he or she authenticates to these Production Installed Systems with the same email address.
1 Included
1 Included
1 Included
Additional Seats
Additional Seats can be added to your Susbcription and will result in a single charge immediately and subsequent charges every Billing Period for as long as your Subscription remains active.
n/a
/ month per additional seat
Custom contracts available. Pricing availableon request.
Support
Basic / Professional
Business
Enterprise
Product updates and support
For as long as your Subscription is active you have access to product updates and support.
1 year included
1 year included
1 year included
Ticket system support
The primary channel for support is our Support Desk, where DXPR representatives will help you with support questions, feature requests, and bug reports.
✓
✓
✓
Hands-on Support
Hands-on support means support that involves DXPR representatives logging in on your Drupal website and/or hosting environment in order to investigate and/or fix any issues you are experiencing.
—
✓
✓
Phone/Video Call Support
While our support forum is the primary channel sometimes we just need sit down and talk through important questions, remarks, future plans, or complex product integrations.
—
—
✓
Same-day Response Priority Tickets
For Enterprise subscribers we provide a separate priority ticket system where we assign dedicated support and development resources to your most urgent high-priority support tickets. We put our resources to work on these priority tickets the same working day we receive the tickets.
—
—
1 per month per site license
Dedicated Account Manager
A dedicated account manager is a designated DXPR represenatative whom you can contact directly as part of your Subscription Service.
—
—
✓
Onboarding and training
At additional cost we can provide tailored onboarding and training services.
—
—
✓
Product License
Basic / Professional
Business
Enterprise
Custom DXPR Builder Elements
At additional cost we can develop custom DXPR Builder elements.
—
—
✓
Drupal platform/intranet support
If you operate a platform or Drupal distribution we can provide assistance in integrating our products and help you with compliance with our license terms.
—
—
✓