---
url: 'https://dxpr.com/hc/documentation/learn-dxpr-builder/troubleshooting/images-and-media'
title: 'Images do not upload or disappear | DXPR'
author:
  name: docs-sync
  url: 'https://dxpr.com/users/docs-sync'
date: '2026-10-23T14:31:17+00:00'
copyright: 'Copyright DXPR. All rights reserved.'
type: article
summary: 'No upload button, upload errors, or images that vanish later'
tags:
  - 'Fix a problem'
image: 'https://dxpr.com/themes/custom/dxpr_com/images/dxpr-share-card.jpg'
published: true
og:
  site_name: DXPR
  updated_time: '2026-10-23T14:31:17+0000'
  'image:alt': 'DXPR, powered by Drupal: AI-powered Drupal for marketers.'
schema:
  '@context': 'https://schema.org'
  '@graph':
    -
      mainEntity: {  }
    -
      '@type': TechArticle
      headline: 'Images do not upload or disappear'
      description: 'No upload button, upload errors, or images that vanish later'
      image:
        '@type': ImageObject
        url: 'https://dxpr.com/themes/custom/dxpr_com/images/dxpr-share-card.jpg'
        width: '1200'
        height: '630'
      datePublished: '2026-10-23T14:31:17+0000'
      dateModified: '2026-10-23T14:31:17+0000'
      author:
        '@type': Organization
        '@id': 'https://dxpr.com/#organization'
        name: DXPR
        url: 'https://dxpr.com/'
        logo:
          '@type': ImageObject
          url: 'https://dxpr.com/themes/custom/dxpr_com/dxpr-logo-dark.svg'
          width: '1348'
          height: '501'
      publisher:
        '@type': Organization
        '@id': 'https://dxpr.com/#organization'
        name: DXPR
        url: 'https://dxpr.com/'
        logo:
          '@type': ImageObject
          url: 'https://dxpr.com/themes/custom/dxpr_com/dxpr-logo-dark.svg'
          width: '1348'
          height: '501'
      mainEntityOfPage: 'https://dxpr.com/hc/documentation/learn-dxpr-builder/troubleshooting/images-and-media'
      articleSection: 'Fix a problem'
    -
      '@type': WebPage
      '@id': 'https://dxpr.com/hc/documentation/learn-dxpr-builder/troubleshooting/images-and-media'
      description: 'No upload button, upload errors, or images that vanish later'
      breadcrumb:
        '@type': BreadcrumbList
        itemListElement:
          -
            '@type': ListItem
            position: 1
            name: Home
            item: 'https://dxpr.com/'
      publisher:
        '@type': Organization
        '@id': 'https://dxpr.com/#organization'
        name: DXPR
      inLanguage: en
---
[Help Center](/hc)/[Documentation](/hc/documentation) /[Learn DXPR Builder](/hc/documentation/learn-dxpr-builder) /[Manage the site](/hc/documentation/learn-dxpr-builder/manage) /[Fix a problem](/hc/documentation/learn-dxpr-builder/troubleshooting) # Images do not upload or disappear.

No upload button, upload errors, or images that vanish later

 Learn DXPR BuilderManage the siteFix a problem

   ## In this guide

 Related guides

- [Media Library](/hc/documentation/learn-dxpr-builder/integrations/media-library)

Get uploads working and keep uploaded files on the site. Images reach the page through the builder's own upload, or through the Media Library when the site uses it. Most failures are media settings, file permissions, or an upload that never reached the server.

## The media browser is missing or opens empty

1. Go to **DXPR Studio** > **DXPR Builder** > **General Settings**(`/admin/dxpr_studio/dxpr_builder/settings`) and open the **Media** section.
2. Set **Browser type** to **Media Library** and click **Save settings**. The option appears only when the core Media Library module is enabled. Choose **Media Library (Acquia DAM)** if you use Acquia DAM.
3. Go to **Structure** > **Media types** and check that a media type with the machine name `image` exists (`video` for videos). The builder opens the Media Library on that type.

**Note:** **Basic file upload** shows a plain **Select image**button that uploads straight from your computer. It is the default when Media Library is not enabled. Entity Browser is the legacy option; prefer Media Library.

## The upload fails with an error

- **"Destination file path is not writable" or "File could not be saved".** The web server cannot write to the files directory. Make `sites/default/files` writable for the web server user, then check **Reports** > **Status report**.
- **"Only files with the following extensions are allowed".** The builder accepts GIF, JPEG, PNG, WebP, AVIF and SVG images, and WebM, Ogg and MP4 videos. In the Media Library, the media type decides: add the extension under **Allowed file extensions** of the image field at **Structure** > **Media types** > **Image** > **Manage fields**.
- **"exceeding the maximum file size", or "The uploaded video is too large".** The file is larger than PHP accepts. Raise `upload_max_filesize` and `post_max_size` in PHP, and the body size limit of your web server or proxy.
- **403 or 405 on `/dxpr_builder/ajax/file_upload`.** A proxy or firewall blocks or redirects POST requests to that path. Allowlist it, and make sure the site does not redirect it, for example from HTTP to HTTPS.
- **Editors get "Access denied" inside the media browser.** The role needs **View media** to open the Media Library, and **Image: Create new media** to upload in it. Grant both at **People** > **Permissions**.

## Images vanish a few hours after upload

The file is gone from `sites/default/files/dxpr_builder_images`and the page shows a broken image.

Releases before 3.0.0-alpha85 saved builder uploads as temporary files when the Media module was off. Drupal's cron deletes temporary files after six hours.

1. Update to the current release. It saves uploads as permanent files and records their usage.
2. Upload the missing images again, or restore them from a backup into the same folder.

**Note:** uploads go to `dxpr_builder_images`, `dxpr_builder_videos` and `dxpr_builder_files` in the default files directory.

## Images show in the editor but not for visitors

- **The image is gone after a reload.** The container was not saved. Add the image again and click **Save** on the container bar.
- **You see the image, visitors do not.** **Apply text format filters to frontend content** is on under **General Settings** > **Text Filters**, and the field's text format removes `img` tags or their attributes. Editors always see the unfiltered content. Turn the setting off, or allow `img` in that text format.
- **Visitors see an older version of the page.** A cache serves the old page. See [Visitors see something different](/hc/documentation/learn-dxpr-builder/troubleshooting/visitors-see-something-else).

## Confirm the fix

Upload an image to an Image element and save the container. In a private window the image shows for an anonymous visitor.

## What's next?

[Media Library integration](/hc/documentation/learn-dxpr-builder/integrations/media-library)for reusing existing media in the builder.